Trying to buy something from them is a major hassle. Their IT Dept. needs replacement. The links loop, always back to "buy something," never to an answer. Their "help" function is categorized so none fit a simple question, "order status." More loops. The Reno Best Buy store couldn't process my credit card or debit card, and insisted it was my fault until Best Buy.com processed it with no trouble. Then she didn't bother to apologize when I gave her the info, just to be helpful. All this, and the web page gave me a delivery date of July 23. Then an email, "please schedule an appointment." Then they demanded a reschedule to July 30. By now, I'm thinking that if the refrigerator ever arrives, the hassle will only be starting.