I purchased an Iphone 11pro in February in Lady Lake, FL. After 4 visits to your store and speaking with multiple sales people helping me decide between Android and Apple, I decided to switch to Apple. A promotion was offered and discussed with 4 sales people that if I opened an account with BestBuy, I would receive gift cards amounting to $150. I never received, and then the Corona Virus hit so I could not visit store. I called CS on several occasions, but never was able to speak to a live person. My summer home is in Dickson City store to ask for assistance and to tell you the truth, they expressed zero interest in helping me and advised me to call Lady Lake Store. I called Lady Lake and was put on hold for over an hour. My situation was never resolved. I really wish I would put on my Bank of America card, at least I would have received their cash rewards. Your Dickson City customer service people really need training to obtain customer service skills that reflect your store reputation. Sadly, I will buy from Amazon. You have lost a customer for all future purchases. I am one of a billion, but we add up to customers who walked away upset and will shop by other means, which in the long run, takes a tole on your business.wanda