Ordered a keyboard and DELIVERY was around 4 days later. I didnt get an update on shipping until the night it was supposed to be delivered. The update was shipping label created. I figured it would ship the next day and deliver the day after. There was no change for 3 days after delivery. I ended up calling customer service. The rep said UPS should pick up the next day (4 days later) and deliver the day after or two (5-6 days later). I asked if he could change the delivery to next day. He told me he couldnt. I then asked if he could give me next day shipping on a different item I want to order or a discount code. He then says he can give me next day shipping on the current order -_- . I took it, and plan to not buy online from BB again unless it's a sale deal. I'd rather pay retail price from B&H, Adorama, or some other electronics store. UPDATE: Still hasn't shipped the item. Called again, and now they say it's coming on Tuesday ( a week after delivery, clearly the last call didn't work ). I then ask again for next-day delivery. This guy now tells me there is no next-day delivery (seriously..), and I just have to wait it out. He says my other option is a refund and to drive 40 minutes to a different city best buy to pick up the keyboard. I then say "Can you give at least a decent option other than waiting till Tuesday? A discount on the item, a discount on a future purchase". Nope! This guy literally can't give anything except a full refund apparently (so what can he do?). Whatever, ship it to me Tuesday. He then says an email will come later in the day. I respond "I don't trust you guys clearly, I want the email right now." Oh... he can't do that either apparently. He can't change delivery speed, provide a discount, OR send the email immediately. TLDR; Order from Amazon.