Purchased a 65" screen TV for my son and daughter-in-law for their wedding. The TV was delivered per Best Buy and stayed in the box until they opened it- which was opened after their 15 day return policy. When opened, there was a crack in the screen. Best Buy Customer Service declined our request for return and replacement. We were told to check into having the screen replaced by the TV manufacturer who said it would cost more to replace the screen than buy another tv and encouraged us to call Corporate with the nature of the situation. Corporate was just as bad with customer service and declined helping us in any way. I am disappointed in Best Buy's customer care and service. We won't be returning and I won't be recommending them to others.