I understand during pandemic period, it takes longer to reach the Best Buy customer service. However, after waiting more than 30 minutes to get my turn to the customer service, I am not sure if the customer is drunk or what: First, he could not remember the phone number I provided more than 3 times. Second, after my question, he simply just point me where to get the info & put me on hold & then hung up?!! Does Best Buy really watch their online customer service quality? My current experience is not. Very lousy Best Buy online customer service quality & only creating more frustrating customers seems it is the goal of Best Buy online customer service group.