I am a rewards member and have earned $290 dollars to be used toward a purchase. Today I went to buy a Ipad pro with the keyboard and pencil. I was told originally if I paid for the products I would be able to pick them up next Saturday 9/8/2020. I agreed, during the check out, I was told the time was going to be 9/10/2020, I agreed, not thrilled to pay 1400 dollars for an Ipad and have to wait. The sales clerk rang up the purchase and applied the rewards to my purchase, the money came out of my account, but was not applied to the purchase. Several managers got involved and no one could determine what happened. I expected Best Buy to take a little responsibility, continue with the purchase. I was told that I could pay the entire amount and they would try to get it resolved. It could take 4-5 days or longer no one would give me an exact time. I asked to speak to the store manager who I was informed was on vacation, I asked for the District managers name and contact information, they refused. After an hour I left very frustrated, I was informed I would not be getting the Ipad unless I paid the entire amount, I could not have a phone number to complain and I may or may not get the rewards money back that the employee screwed up and lost it. Best buy does not care about customer, I spent over 3000 this month as a customer, I really don't think I will be back. I was excited to get the newest Ipad, I left 290 dollars in the hole and was pretty much told to pound sand. If I were AMAZON I would be doing back flips, This is the reason people are shopping on line. I'm done, I will follow up if and when I get my money back.