Best Buy has the worst customer service ever they used to be the place to go but dealing with them over the last month has been horrendous. It took me 3 weeks to finally get a Geek Squad appointment in the store for a laptop that has been giving me trouble for the last 3 months. I was stuck in traffic and I was going to be 8 minutes late for my appointment I started calling them while I was on the highway to inform them that I was going to be late but to ask if i could please be seen because I was driving 30 miles to get to that appointment. I was on the phone for 20 minutes before I finally got through to someone and I was told that they only have a 10 minute window so that if I was going to be a 10 minutes or more I would not be able to be seen however by that time I was almost at the store my appointment was at 10 twenny I got to the store at 10:29 by a time I was seen it was 1030 and I was told that I would not be seen because that 1040 person was there are already. There was no way that they would be able to get done with me in time.Not even doctors offices do this. I can't believe I drove 30 miles to get there try to get them on the phone for 20 minutes only the get there to be told I'm sorry I to make another appointment.I asked to see the supervisor or manager and I was told that they were tied up. Absolutely ridiculous I was even told if I had a problem I can call customer service I mean it just got worse every second of the way. Well I called customer service to file a complaint wait another 15 minutes to finally speak with someone and then I was told I need to go on line to the specific store and e-mail the manager who did not have time to see me !