I ordered a television from Best Buy in Dover, Delaware, on August 14th. I paid approximately $1,600 and was told that it would be delivered between noon and 8 p.m. on September 9th. I was to be contacted the evening before to verify the delivery. I received several text notifications during the week to remind me of the delivery but never received a phone call the night before. As of 10 p.m. on September 9th the TV has not been received. After contacting Best Buy and remained on hold a total of 55 minutes. I was told that they missed my delivery and they would reschedule to September 15th. There was never an apology and an inquiry as to what they can do to make things better they just assumed that I would wait a total of a month for the delivery of my TV without any problems. What kind of customer service does not call the customer when there is a problem with a scheduled delivery?