Ordered and paid for a refrigerator on Monday to be delivered on Friday Received email to confirm delivery date. Delivery day arrives and nothing. No email, no phone call, nothing. Called customer support and was told the date changed that morning to the next day, Saturday, at 7 pm. I asked why the change with no notification. Transferred me to the delivery folks. 50 minute on hold time. Gentleman that answered did not see anything on a delivery delay to Saturday. Stated he did show the order placed on Monday and the shipment coming from San Antonio. Then he sees it was cancelled on Friday with no justification entered. Then he sees a new delivery set for the following Wednesday. Still no justification as to why. On hold again for over 30 minutes to talk to a person that claimed to be a Supervisor. She has no customer service knowledge nor skill. They did not even try and perform any type of customer service nor try to help. Asked her to cancel the order. She had the nerve to tell me I wouldn't be able to get another one. I logged into Home Depot and got a bigger one with a delivery date for the exact same price. I will never go to best buy again. Once I pay off the account I have with them I am cancelling the account. We have purchased many things over the years but I am official done with them. Sad really as we are going to be purchasing all new apiances for our home. Good luck to you best buy and i hope you treat other customers better in the future. Otherwise I can easily see your store going bankrupt like so many others that don't respect their customers.