I’ve been ordering from Best Buy for over 30 years. I bought new house in Austin, which needed appliances. Little did I know that I would be spending over 30 hours on the phone trying to get the right appliances and get them delivered. • 8/6/20 Walked into the Store @ 5:55 PM with list of appliances to order pulled up on my iPad – the Manager – John, stated he was closed – I would have to order online or come back the next day. • 8/6/20: Spent 3 hours online ordering products. Had to separate my orders so the delivery date wouldn’t be delivered on 9/25… the delivery date of the item on backorder. • 8/7/20: Notified that one of my orders was cancelled. • 8/8/20: Attempted to reorder online – it didn’t work. • 8/10/20: Refrigerator not delivered. The driver was across town. • 8/15/20: Had to cancel refrigerator reschedule – mom died. • 8/17/20: Wrong washer and dryer delivered after the driver was misrouted and almost didn’t come. Had to pay for steel-braded hose to the driver in the form of a good tip. • 8/19/20: Refrigerator delivered without a waterline. • 8/19/20: LG Sidekick dryer delivered, but not installed – driver stated there was no electrical outlet, but there was. • 8/20/20: Realized when I ordered online, although I clicked that I wanted the 5-year warranty, it didn’t take, so I called to purchase it. Waited on hold for an hour – it was for the wrong person. They transferred me – waited another 30 minutes – wrong person. The last person disconnected me. • 9/7/20: LG Sidekick rescheduled for install, but the driver never showed, despite being called 3 times. • 9/14/20: Had to call 3 times. The driver said he wasn’t coming. Dispatch sent him anyway. The Sidekick didn’t fit because the wrong washer and dryer were delivered. If Best Buy doesn’t fix the way they do business, they’ll be out of business in 5-10 years.