This purchase started in July of 2020 and it would take too long to write out all of the details in the review. Best Buy has the worst customer service in the world. The "professional" installers rating on a scale from 1-10 is a negative zero. The integrity of the managers negative zero. They tell you that they will call you back and they don't call you back. If you contact the customer service for help a double negative. In some cases, I held on for hours. In other cases after they transfer you at least five times on a call you have to tell what happened over and over again only to hear, after spending three hours on the phone, only to hear I'm so sorry, but I can't help you. You have to work with the store staff directly. The in-store managers are worse. This was one of the most horrific experiences and I will never shop at Best Buy again. I'm supposed to be an "Elite" customer. The I had a back-up camera installed first they installed the camera backwards. Then they installed the camera on my tag and covered up the state and the month and year tags. Then they had the nerve to tell me I had to pay for a new camera and the installation, or they can remove the camera and I can be on my way. My new appointment is in November. This is ludicrous and I'm supposed to be an "Elite" customer. Looking at all of the reviews, it looks like this is a place to talk about the problem. I don't see any resolutions. I look forward to hearing from you regarding my concern.