My husband and I bought a gas range from Best Buy in Danvers, MA. That process seemed fine. We schedule delivery for 4 days later or so. The installers come in and say that they can't install it because it is too close to our wood cabinets and illegal and we need a 6 inch gap. NO ONE HAS THAT GAP. We were also not told about that requirement. We have them take the new range so we do not have two ranges sitting in our kitchen. We put out a request on Home Advisor and someone gets in touch saying that Best Buy just never wants to do work so he will install it for us. Great, cool, we schedule the range to be dropped off again. Also a part of their "service" is that they are supposed to haul our old one away. So we were just going to have them drop off the new one and haul the old one away. They get here the following week to do so, come in, and say they can't take it because our gas line is still connected. THEY NEVER TOLD US WE HAD TO DISCONNECT OUR OWN GAS! WHAT KIND OF SERVICES DO THEY ACTUALLY DO THAT THEY DON'T EXPECT US TO DO?? My husband calls the Danvers, MA store where we got it from looking for compensation. They say that cooperate deals with compensation. My husband calls cooperate and they say that the stores deal with compensation of in-store purchases. I call the Danvers, MA store, am put on hold, and based off the past week where my husband was trying to deal with the original fiasco of them not being able to install it and being put on hold for 20 minutes and disconnected several times, I decided to see if I would be connected to someone first or arrive at the store in person. Sure enough 20 minutes later, I arrived at the store and was still on hold. I go into the store, am directed to customer service, directed to appliances, give the guy my story, and he calls cooperate because he was confused why cooperate directed us back to the store for compensation. He talks to someone for a while, hands the phone to me, and I tell this other guy my experience. The guy on the phone then tells me... Well here are the notes the installers left verbatim... and he then read off to me what the installers wrote about how they couldn't install the stove because it was illegal. I told him my argument about how that 6 inch requirement wasn't told to us and how they came back and then would not take the old oven because we did not disconnect the gas- which we were, again, not told. He then said to me... Well you never disclosed the set up of your house. We don't know that information. So I'm sorry I don't understand how you expect to be compensated and you're not going to be. The miscommunication; the customer service; the lack of services- it all kills me. I see no reason for why we would think to be like... by the way, we have wooden cabinets. Is that going to be a problem? That is more of a professional/expert thing to inquire about, not a homeowner thing to know to provide. I could not advise more to not ever use Best Buy!!