Login
Start Free Trial Are you a business?? Click Here
Anonymous
This was a mistake I made about 3 months ago. I responded to a FaceBook ad for the Better Me app. The ad said the app was on sale for 50%off. I do not normally respond to Facebook ads but I had been wanting to no better at my walking program so I click and purchased the app. At no time was I told this was a subscription service. Yesterday I received an international credit card charge notice and an email for the full price “next 3 month subscription” to BetterMe. I replied to the email with a message to delete the account and refund the unauthorized charge and confirm be email. I also clicked on the Billing Question option and requested the same. I had deleted the app some time ago but had to reinstall it yesterday as apparently that is the only way to discontinue the auto-renewal. Today the app says that my account has been cancelled but that I can use the app “for the remainder of the paid period.” I have yet to hear from anyone at BetterMe. There was no warning or renewal reminder about the upcoming charge and I had no opportunity to choose otherwise. That is unethical at best. I feel duped out of the “full price subscription” that was charged without giving me an opportunity to respond. I thought there was a 3 day rule for sonsumer protection in the marketplace. I am very disappointed and not happy at all.
1 year ago
Read BetterMe Reviews
BetterMe has a 4.4 average rating from 1,062 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial