This was a mistake I made about 3 months ago. I responded to a FaceBook ad for the Better Me app. The ad said the app was on sale for 50%off. I do not normally respond to Facebook ads but I had been wanting to no better at my walking program so I click and purchased the app. At no time was I told this was a subscription service. Yesterday I received an international credit card charge notice and an email for the full price “next 3 month subscription” to BetterMe. I replied to the email with a message to delete the account and refund the unauthorized charge and confirm be email. I also clicked on the Billing Question option and requested the same. I had deleted the app some time ago but had to reinstall it yesterday as apparently that is the only way to discontinue the auto-renewal. Today the app says that my account has been cancelled but that I can use the app “for the remainder of the paid period.” I have yet to hear from anyone at BetterMe. There was no warning or renewal reminder about the upcoming charge and I had no opportunity to choose otherwise. That is unethical at best. I feel duped out of the “full price subscription” that was charged without giving me an opportunity to respond. I thought there was a 3 day rule for sonsumer protection in the marketplace. I am very disappointed and not happy at all.
1 year ago
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