I purchased a trial offer for £20 thinking it was for a month's trial. I used the app once but SEVEN days later they took £99.99 via PAYPAL. I emailed immediately for a refund which they ignored. I tried to get through but to no avail. Other life events, I broke my hand and forgot everything, until filing my accounts. I emailed Paypal with evidence that BetterMe ignored my refund request. They still emailed the company although it was over the time limit asking them to refund me the money, However, the SCAMMERS refused saying it was over the 180 days from PayPal policy. Update: PayPal has advised me to report them to Action Fraud. UNETHICAL COMPANY beware!