Customer service sucks! I ordered a pair in the size I would always wear. Arrived WAY to big. Exchange should be no problem. EXCEPT by the time I got the pair back to them and THEN they send me the new pair I would not get in time for vacation. So, I order a new pair and just return the big pair. SHOULD be fine. Arriving the day before I go on vacation. But, for some reason the new order gets flagged and cancelled. BUT, they do not notify me. Oder just says processing for DAYS. Can't get ahold of anyone because it's the weekend. Until I call on Monday and say what is going on. Basicly they just say sorry you will have to order again. They can not do it over the phone to be sure it goes through. And they would not get her on time for my vacation now anyway. Unless I pay for rush shipping! No offer from them to rush ship them after THEIR delay. I guess I will never know if I really liked the shoe or not. As I will not give my money to a company with this disregaurd for customer service. All while they are sending me promotional texts twice a day! 1st in order after I get my refund for the original pair is to OPT OUT of any further texts and emails. Beings they can sure inform you of ALL their products. BUT, not when there is a problem with your order!