“This is the worst purchase I have ever made. Please don't be deceived by the brand. They charge a high price but fail to deliver a quality product. I filed a complaint with images attached, yet they refused to replace the product, even after seeing its poor condition. I am extremely dissatisfied and will never purchase from this brand again, nor would I recommend it to anyone.”
“Awful quality. They do give you comfort but they aren’t worth the price specially when they break so easily. The cork started tearing apart. The glue came off. The strap broken. Total waste of money.”
“Shoe is crumbling right out from underneath me. Customer Service Rep had zero willingness to offer a solution and I found her to be very rude. All she did was talk in circles. To be a global company and a "household name", one would think that they would stand behind their product that sells for close to $200. I was asked to provide a proof of purchase. Who keeps a receipt on a pair of shoes that have been worn for a couple of months? I will think twice about purchasing another Birkenstock product.”
“Paid $160 for a pair of shoes that, after a total of 9 months total wear over 3 years, had massive material failure which rendered the shoe unwearable. Birkenstock apparently have a policy of denial and have this far have not offered a replacement nor refund. Never trust their reputation - their shoes are not what they once were.”
“I ordered a pair of Boston soft bed shoes through Softmoc. The quality of the shoes are awful.
What changed? The leather is flimsy and the shoes stretched. What happened to the quality of your product?
I will never purchase from Birkenstock again. I expected better quality for the process I paid.”
“Company is straight up bs I had waited for these shoes to come in so I signed up for the notification for when they come back in stock got a notification they where in stock ordered they got my order then it’s been 2 weeks again waiting and I get a notification that my Birkenstock order has been cancelled after two weeks of placing thinking this was the week they’d be here but no wasn’t the case got cancelled and I was just so curious of why they cancelled my order after 2 weeks of placing I will no longer purchase from sight…”
“They do not respond to emails. They also do not take 1-2 days to ship products (more like 10-14 days). And if any issues occur with your order, customer service will not help you.”
“I have been waiting on these shoes for over 2 weeks. With no update on the status of my delivery. I paid $200 plus for some shoes for my Wife for Christmas. I have called customer service and they gave me nothing. This company is trash. I would rather order from Tik Tok, or Temu which is also bad over this company.”
“I ordered a Christmas present for my daughter from their webpage on December 7th which I figured was plenty of time to arrive before the 25th and their website even days any orders received before Dec 15th should arrive by Christmas. On Dec 18th, their website says it is "sent" but when I check the courier tracking their site says they have not received the shipment. I emailed customer service and was told it would ship within a couple of days which never happens. 5 days later the status is the same so I contact them again to cancel the order and they offer no explanation or any attempt to retain my business. Poor performance for a so called "luxury" brand that won't have any future business from me.”
“I ordered for my son from their webpage. 2 weeks later, thier webpage is saying processing. Email thier customer service nothing. Called them, on call for hours. It is not even saying how long I should wait. What kind of company is this? This is terrible. Is this supposed to be luxury brand? Seriously?”
“I’d give them negative stars if I could. I’m stuck with a bad shoe and the question of whether or not I want to try to fight with them some more. They’re not unlike an insurance company in this regard: deny, avoid, ignore.”
“Purchased shoe in April 2024 and had them shipped home. Wore for the 1st time in Nov and the rivet failed on the shoe before I made it back to my hotel room. After much back and forth with customer service, I was asked for photos and proof of purchase. Once I proved they were still brand new and that, I, in fact, DID purchase them, I was told to bring them to a shoe shop. You can purchase knock offs for a fraction of the cost, and get better results. Leave them in the store/do NOT order anything from them. It’s a waste of money. You are better off with a Walmart brand.”
“I purchased a pair of sandals for 650AED
I used only 2 months it’s teared a part very cheap quality I would not recommend this brand I’m not happy about at all”
“They have the worst customer service ever. I purchased clogs 2 years ago, and they are gently used. The are now falling apart. The shearling is so worn down, it might as well be non existent. The soles are wearing down, and the stitching in one shoe is coming undone. The person I spoke with was rude and condescending and hung up on me. This is not the way to run a business. Very disappointed.”
“So disappointed. I have been a big fan of the brand but I followed their cleaning instructions which damaged my shoes. I even queried their instructions before cleaning as the sole of this shoe is different to regular Birkenstocks but they said it was fine. I contacted them in July for support and after chasing several times, in November, they claimed the shoes look fine (despite being a completely different colour and full of watermark) so cannot raise a complaint. When I said I will sadly have to resort to legal action as they are not taking me seriously, their agent Nicoleta simply said “please do”. So disappointed.”
“I would give zero stars, it's that bad!!!!! I had a 10% discount member code emailed to me back when I signed. I never used it. It must have been deleted. I emailed them 4 times and the response was sorry to hear that but check your spam. I emailed again stating it's GONW please send me my 10% discount for being a member. I had over $480 in my cart ready to buy.. last email was basically too bad not getting one. Zero satisfaction in customer service but then again it's based in california”
