I purchased a pair of women’s Birkenstock Gizeh on sale and understood that it was a sale item not eligible for return. However, I did not expect to receive defective sandals upon arrival that were unwearable. The right sandal was missing the rivet that held the toe piece into the sandal, making the right sandal, completely defective and unwearable . I chatted with Birkenstock, who then sent me onto a customer rep where we emailed back-and-forth. I sent them photos of the front and back sandals. I was told that they would only offer me $10. They were unreceptive to me returning the defective pair for a good pair. Their business practices are unethical. There is nothing I can do with a broken pair of sandals that I paid good money for even though they were on sale. So is that the hook? they get you to buy something on sale and just send you defective merchandise? I will never purchase anything from Birkenstock again and have been a loyal Birkenstock customer for over 15 years.