Our entire family has been wearing Birkenstocks for over 30 years! In the past several years the quality, construction and customer service has become 100% unacceptable. When I purchased a pair of Arizona's three years ago, I thought perhaps the negative experience I had (shoes were cheaply constructed and discolored)was a one time negative experience, so I gave them the benefit of the doubt. This past month, I purchased and returned 3 pairs of Arizona's! All 3 pairs were scratched (looked like other customers treated them roughly when trying them on). Customer insisted for all 3 pairs that these were "normal distress marks" in the shoes. How sad, the legacy, craftsmanship and customer service, Birkenstock was once celebrated for, is no more. We will be searching for a new well-made brand to wear for our next 30 years!