My mother and I have admired Biscuiteers from afar for a few months now; excitedly discussing their products that range from clever to thoughtful yet always beautiful and I finally found the spare cash to purchase a set for her to try. I did have a last minute change of heart, though, as I believed the money could have been better spent elsewhere so I got in touch with customer service in an attempt to cancel my order. Richard responded to my query quickly despite it being the weekend and both kindly and clearly explained to me why a refund was not possible; the reason being very fair. If we had enjoyed the biscuits, my rating would be higher however, as it stands, the service provided by Biscuiteers is faultless but I wouldn't recommend the product to anyone.