Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a treat of personalised cookies for our granddaughter’s 2nd Birthday. They arrived promptly, the packaging was absolutely beautiful as were the twelve delicious cookies. Alice loved them!”

Helpful Report

Posted 4 years ago

“Awful service Paid for premium delivery - did not get it Several emails today - all giving wish washy poor excuses and not interested in good quality customer service Can’t help but notice how many bad reviews they have had over the last two months Spend your money elsewhere with companies who respect customers”

Helpful Report

Posted 3 months ago

“Delivery didn’t happen as asked for, I was blamed for the address being wrong but showed them this wasn’t the case. I had to wait for Royal Mail to send them back to biscuiteers before it could be sent again, appalling customer service lack of communication and integrity. Clearly reading other people’s reviews it’s a company who simply doesn’t care about its customers or the same issues wouldn’t keep being raised . Personally I would strongly recommend you buy elsewhere. I can’t comment on the biscuits as they still haven’t been delivered: so much for the sales of goods act!”

Helpful Report

Posted 3 months ago

“Terrible, foul-tasting stale biscuits, which we spent £75.00. Don't waste your money, they look amazing and taste soo bad you can't even eat a full one (between two people)! Plus customer service was so unhelpful when contacted, apparently bank statement showing the purchase amount and date isn't good enough for proof of purchase! Customer service was very unhelpful, stating I need to go back to London (where I don't live) to return the item to the store otherwise they can't help.”

Helpful Report

Posted 6 months ago

“Nice product but customer service is diabolical. We ordered and paid for next day delivery as we were going away. Confirmation email arrived CONFIRMING next day delivery. We then had no further communication for 3 days! We tried phoning and emailing to no effect. When the delivery was made 5 days later and we complained, we received a response to say we had requested delayed delivery! The "Customer Happiness Manager" even sent us a copy of the original confirmation email altered to show a delayed delivery date!!!! What a way to do business.”

Helpful Report

Posted 7 months ago

“After being a regular customer since 2018, This last order of birthday macarons for £30 were honestly shocking, they had no taste, no aroma, nothing distinctive either the taste or smell they felt stale on the tongue, the only indication that they were supposed to taste different was the colour/ menu in the upper section of the packaging, honestly such a massive letdown, you have lost yet again another customer, try harder for the remaining customer, we wont be purchasing again, as the box probably had more flavour to it!!”

Helpful Report

Posted 1 year ago

“Terrible service from the Corporate Sales Director! If you are thinking about ordering bespoke biscuits from here, I would think again! She hasn't responded to any of my last 3 emails and I haven't heard from her in over a month to get my order placed. I am now looking elsewhere for bespoke biscuits.”

Helpful Report

Posted 1 year ago

“Good Service”

Helpful Report

Posted 1 year ago

“Has previously ordered these as a gift as thought they looked beautiful, received some myself as a gift, the box and presentation of the biscuits was really good, but that's it, the biscuits were soft and lacked any taste. Wouldn't but again very disappointed.”

Helpful Report

Posted 2 years ago

“Absolutely amazing! I ordered very late and I was concerned I couldn't get them in time, but I didn't need to worry at all! Presentation was superb, a wonderful gift, not only looked fantastic but tasted it as well. Thank you so much”

Helpful Report

Posted 2 years ago

“I am so disappointed with biscuiteers.com. They have zero customer service. I ordered products for next day delivery for items I needed within 3-5 days and no product arrived. After ten days of phoning customer services, submitting multiple complaints and request for refunds - they sent a shipping updated. Now the personalised products are useless as the various events I needed them for passed and they are unresponsive to my demands for a refund. It was a £200 order for biscuits and I feel robbed.”

Helpful Report

Posted 2 years ago

“We bought a selection of your cat lover biscuits for our son's birthday, as he is the 'favourite' of our family cat, Pepper. He was so pleased and took a photo of all the biscuits to send to his girlfriend, also a cat lover. Thank you!”

Helpful Report

Posted 2 years ago

“Lovely cactus biscuits , sent as a gift, didn’t arrive at the expected time, but when they did they were well received. 🌵 thank you.”

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Posted 2 years ago

“Good product and excellent service.”

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Posted 2 years ago

“I have bought biscuits several times as gifts for friends, recently Paddington, to cheer up a friend with covid. They are beautifully made, a work of art, and everyone tells me they taste delicious. Letter box biscuits are well packed and arrive in excellent condition.”

Helpful Report

Posted 2 years ago

“Biscuits are great. Beautiful, fun and taste great. Unfortunately communication is very slow by email and can't get through on the phone. Guess they are busy.”

Helpful Report

Posted 2 years ago

“Fabulous products, great website and reliable service. The letterbox biscuits are a great last minute gift when you need one”

Helpful Report

Posted 2 years ago

“Bought as a present. Was delivered on requested day and to say they loved it was an understanding ☺️ Great service great product 👍”

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Posted 2 years ago

“I love sending these biscuits as presents my friends love them they’re are different and special. I love biscuiteers.”

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Posted 2 years ago

“Their a gift for someone next week so can’t review!”

Helpful Report

Posted 2 years ago

“Greatly appreciated by the recipients. A very different gift.”

Helpful Report

Posted 2 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews