Lovely product but the service is below par. I accidentally ordered an item for international delivery which could not be sent abroad, my order was accepted and I received an email saying my parcel had been sent - only to receive a request to rate the service I had had, attaching an email (not received but supposedly sent a week after placing the order) telling me my order had been cancelled. I couldn’t rate the service as the ticket was closed, my attempt to explain my frustration was ignored and another invitation to rate service but impossible due to a closed ticket. Really shouldn’t be difficult to provide timely and effective service. Not sure I will be ordering again.