I've placed a number of orders through Biscuiteers in the past, so want to start by saying that I think product wise, they are fantastic and everyone that has received them, has been very happy. That being said, I placed an order recently to be delivered on a specific date. The date arrived and I had no emails to confirm dispatch, so contacted customer support. I was then told a few days later the order couldn't be fulfilled, and would I like to select something else. By this point the occasion had passed, and had I not raised the problem, my order would have just been forgotten. The apology was also really poor, which is a shame given I imagine most items are ordered as gifts. I've since placed another order, figuring this was a one-time problem, however whilst I knew my recent order had been delivered, I heard nothing from the recipient. It was only when I messaged him to check in that he liked the present, that he confirmed there was no note, no card, no reference to sender included, despite the fact that I'd left a gift message. Kind of spoils the element of gifting when the recipient has no idea who it's from. It's such a shame that service can be really poor, as truly, the products are fantastic.