Really disappointed with Biscuiteers. My order did not arrive on the day it was scheduled to. My communication with Biscuiteers was extremely frustrating. They promised to track the order and update me, but never called back. I called again, and was again promised a callback. This never happened. There was never any apology for the situation, despite the fact that I needed the order that day as it was a gift. I requested a refund, which did eventually materialise 6 days later, but again, there was no communication regarding this so I could not be sure it was being processed. These biscuits do make a nice (though very overpriced) quirky gift, but the terrible attitude of the company dissuades me from ordering again. As for the 100% satisfaction promise - don't fall for it!