2 things: A few years ago I made an order of a few gift items. The package came without one of the items. It came with a checklist and that item was checked off as if it was sent (it wasn’t). Not only did they not send me this item (and I contacted them), but they didn’t reimburse me. Thieves! I vowed never to purchase from them again, but my grandma bought me two of their puzzles for Christmas and my bday. I hadn’t seen her in awhile bc I’ve been sick, so I just received them last weekend. I opened one during the week, and it had a mangled piece. I contacted them to ask if there was anyway I could replace it (I was even willing to pay), and they told me no, that they were unwilling to help. I haven’t opened the second yet. My mom has also had bad experiences with them and they are considered a subpar puzzle company in her puzzling group (I’m not a puzzle expert and find them fine though). Summary: AVOID BITS AND PIECES - POOR CUSTOMER SERVICE AND MAY STEAL FROM YOU!