“I bought a Puzzle Tabletop Easel from Bits and Pieces online expecting to be able to get a refund if not happy with my order like most respectable businesses will give you.
The puzzle board was very heavy to lift and move around for me so I decided to send it back. The leather handle on the puzzle broke when I picked the puzzle board up so it did not have a good handle on it for how heavy it was. I called the company and they gave me the return address and said once they received the item back they would give me a refund. They said I was responsible for paying the postage to send it back. I went to pay the postage on it and the postage was going to cost the same amount that I paid for the puzzle table easel! I called Bits and Pieces back and asked if they could send a prepaid return label for my return and they said the return postage was my responsibility. I had to end up selling the table myself online to try and get my money back. I will never shop with Bits and Pieces again.”
“Terrible ordered the same puzzle twice and both had pieces missing. This is a 3000 piece puzzle
Several weeks assembling them. Tried to contact a local human and everything is out sourced out of the country. Can not even speak to anyone who really cares. Company needs to be shut down.”
“I have purchased several orders from this company. However, this last order they decided to send me a bill in the mail to pay immediately. I ordered from a Canadian company on line in Canada to be shipped in Canada. They decided that the amount that I ordered online was incorrect and that should pay more. This is not a correct business model for any company. The price that you pay is what you pay and not more after the fact. I called Bits and Pieces in Canada to find out why I was billed. They could not find anything wrong with my current status. Then they hung up on me after they stated that they were writing a note to another department. I then checked the envelope of the extra charge and it came from the USA. My account online does not show an outstanding amount. They operator at Bits and Pieces Canada Ontario did not see an outstanding amount. But it appears that someone in the USA decided that I should pay more. I will not be giving my Credit Card number to anyone over the phone or any other way for items that I ordered online and paid for and also received.”
“I ordered one puzzle and they send me 5 or 6 emails a week. I have unsubscribed at least ten times and they continue to send emails. Very annoying. No place to contact.”
“My order arrived and it was OK but nothing great. But ever since then, my email has been flooded with daily promotional messages from this company, several each day. And there is no way to stop them because, in violation of federal law, the company does not offer an "unsubscribe" feature on their website. DO NOT DO BUSINESS WITH THIS COMPANY.”
“By keeping my money and requesting additional deposits, this organization completely defrauded me. They constantly asking for additional money before I can withdraw anything, even though I paid up front and received nothing in return. Fortunately, I discovered a trustworthy organization like TREBLESLTD ** C0M that assisted me in recovering all of the money they had blocked.”
“I was prepared to order several items online from the Holiday 2024 catalog that advertised FREE Shipping on Orders $49.99 and up. See pg 2 for more details. Page 2 states to receive this offer use offer code on back cover when ordering by catalog or online, or mention to operator when ordering by phone
I was finishing my online order, put the code from the green box for free shipping in when a message box appeared stating I could not in receive free shipping when I order sale items. No where in the catalog does it state Free shipping is not available if you are buying items on sale. I called Customer service 2 times to be told that I can only use discount 1 time - either use the sale price or the Free shipping and pay regular price for the items I wanted. I again repeated that no where in the catalog does it state that. Customer service stated it has been their policy that you get one discount or the other. I told her that unless they state that as a condition of the free shipping in the offer, in my opinion it is miss leading the customer. I told her I was deleting my online order and will not be ordering from them again!!!!!”
“I ordered multiple puzzles, got shorted four in box which had packing label showing items shipped in two boxes. I decided to call them as numbers didn't match, one box sent with missing puzzles. They said they would ship missing four, got three and then missing one showed out of stock. Called and was told refund check was issued. WHO DOES THAT???? Well two months later and still no check and keep getting told its coming. Finally contacted paypal and got immediate refund from them for missing item. Company then had the nerve to tell me to send check back to them... First it would have to arrive and then they would have to pay for return shipping... never a problem before this but way to much hassle for the amount of money involved. Felt ridiculous calling card company over this amount but it became a principle thin.”
“I ordered from Bits and Pieces and it was a rather unpleasant experience. The problems were similar to most of the other negative reviews. They take forever to ship and customer service is worthless. Also, don’t believe what the catalog says that they don’t charge till they ship. They did ship one item and immediately charged my card for the whole order, even though the rest of the order didn’t ship for weeks. By the time the items arrived, the event was over.”
“Have not heard anything recent from this company regarding the status of my order. Worse still, my charge card that was used to pay for my order was just hacked, and the only non-local purchase was from Bits and Pieces. Could this be related? Has anyone else had this issue with this company??”
“Your puzzles are overpriced and you send me junk emails for sale on puzzles but those prices are only on 300 pieces. I’ve tried to unsubscribe but you’ve set up your website so I can’t. You send me multiple emails every DAY! PLEASE TAKE ME OFF YOUR MAILING LIST. I will never order from you.”
“2 things:
A few years ago I made an order of a few gift items. The package came without one of the items. It came with a checklist and that item was checked off as if it was sent (it wasn’t). Not only did they not send me this item (and I contacted them), but they didn’t reimburse me. Thieves!
I vowed never to purchase from them again, but my grandma bought me two of their puzzles for Christmas and my bday. I hadn’t seen her in awhile bc I’ve been sick, so I just received them last weekend. I opened one during the week, and it had a mangled piece. I contacted them to ask if there was anyway I could replace it (I was even willing to pay), and they told me no, that they were unwilling to help. I haven’t opened the second yet.
My mom has also had bad experiences with them and they are considered a subpar puzzle company in her puzzling group (I’m not a puzzle expert and find them fine though).
Summary: AVOID BITS AND PIECES - POOR CUSTOMER SERVICE AND MAY STEAL FROM YOU!”
“After finishing with all the pieces in the box, the puzzle had double pieces and missing pieces. The company did not honor the issue since they insisted they needed personal customer information first. A few photos were sent and and I was left with a useless puzzle. ..for breaking the rule of "satisfy the customer" I will never purchase or recommend Bits & Pieces. Horrible experience - disappointed puzzle maker”
“The website states they want us to be 100% satisfied or you may return for refund or replacement. It does NOT make it clear that the customer is responsible for the return shipping like most other websites. I even requested they take the freight out of my refund and issue a return label as the item is large and they have not responded.”
