I bought a Puzzle Tabletop Easel from Bits and Pieces online expecting to be able to get a refund if not happy with my order like most respectable businesses will give you. The puzzle board was very heavy to lift and move around for me so I decided to send it back. The leather handle on the puzzle broke when I picked the puzzle board up so it did not have a good handle on it for how heavy it was. I called the company and they gave me the return address and said once they received the item back they would give me a refund. They said I was responsible for paying the postage to send it back. I went to pay the postage on it and the postage was going to cost the same amount that I paid for the puzzle table easel! I called Bits and Pieces back and asked if they could send a prepaid return label for my return and they said the return postage was my responsibility. I had to end up selling the table myself online to try and get my money back. I will never shop with Bits and Pieces again.