If I could do 0 stars I would. Terrible customer service. Item was meant to be delivered today between 3-6pm. It was not. Tracking info updated at 2:50 to say delivery attempted, then delivery confirmed. It was not. I took a whole day of unpaid leave to stay in for this, they did not bother to show up or even contact me. I also had someone remove my old bed to make space, I will now be sleeping on the floor. I contacted customer services via WhatsApp at 4pm who said my delivery is en route. They then stopped responding. At 5:30 I called customer services who didn’t know why this happened, said they would escalate and call back. 10 mins later tracking info updated to say item being returned to sender, called back at 5:50 to go to voicemail saying I now cannot contact customer until Monday. Appalling customer service, will be reporting to trading standards as I am concerned about a possible scam or theft.