BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.57

1.6 Rating 129 Reviews

12 %

of reviewers recommend BJS Home Delivery

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Metrics

1.6

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BJS Home Delivery 1 star review on 24th February 2025

April Myers

BJS Home Delivery 1 star review on 5th January 2025

Anonymous

BJS Home Delivery 1 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

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“Terrible communication. They made me confirm date of delivery twice online so I went and booked the day off work to be at home to receive the delivery. Once the day arrived, they told me they tried to deliver the items, to which they never did, at 7am in the morning even though my time slot was between 9am and 12pm? Further to speaking with four different people, they told me that the packages weren’t even loaded on the van and that the warehouse team had lost them? I kept being told that I’ll be contacted in the next 30 minutes to which I heard nothing from any of them. With each person I spoke to, their stories kept changing. Now, I’ve had to take a day off work to sit at home and wait for a delivery that never came and still don’t even know when they will next arrive. Terrible company! Do not use them!”

Helpful Report

Posted 6 days ago

“Disgusting behaviour from one of you’re workers Rude and thought he was superman.”

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Posted 2 weeks ago

“do not use BJS. They did not deliver my mattress with my bed and were not responsive when I asked them to deliver.”

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Posted 1 month ago

“Worst experience. Ordered from BJs in Alexandria, VA. Ordered a freezer to be delivered today, March 20th between 5 and 8 pm. BJs outsourced and used Roadie for delivery. The delivery driver failed to pay attention to my delivery instructions. Instead of calling me upon arrival to meet him downstairs, he DRUG the WET freezer box up to throughout the apartment complex. Freezers are not supposed to be tipped on its size. To make it worse, the box was soaked due to the rain. Very unprofessional and will never order something from them again.”

Helpful Report

Posted 1 month ago

“Today I had delivery he came very late evening and switched the phone to see when they arrived and the delivery man was very rude with bad attitude”

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Posted 1 month ago

“Awful experience. Delivery man rammed large box through front door, breaking a piece of the door off. Left the large box wedged in my bedroom doorway, even though I had explained to him more than once that, due to just coming out of hospital after 2 operations, I couldn't deal with it by myself. No care for people or property. Going forward, I won't be buying anything from any company that uses BJS”

Helpful Report

Posted 1 month ago

“I ordered a TV that arrived damaged. Started the return process on 2-13-25 and after many times calling, emailing, and chatting with customer service I still cannot get them to have the carrier call me to pick up the TV. It is now 2-23-25. I just received an email stating that my return will expire soon since they have not received the item. I have all ready turned this in to the Better Business Bureau. I will NEVER do business again with BJs and will tell everyone I know about this experience.”

Helpful Report

Posted 2 months ago

“Worst customer service. Expired products .”

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Posted 2 months ago

“Bjs used CEVA it is horrible I still haven’t gotten my product and I ordered on Jan 8, they keep rescheduling my order and putting down I am rescheduling it. I will NEVER purchase anything else from bjs if it had to be delivered and I called their customer service they wouldn’t even let me go pick it up JUST HORRIBLE!!!”

Helpful Report

Posted 3 months ago

“The delivery team was not willing to place the items in the hallway. This was items for a two-man delivery and my wife was home alone. The delivery team insisted on a £10 charge to place it in the hallway. So they just left the items on the side walk. Trying to report this, it is impossible to get hold of them on the phone. Opening a chat on whatsapp, I wait 4 hours in the que to get assisted, and they closed the chat within a minute after acknowledging my message. Trying a second time to report this, I was just told to contact the retailer. No customer service form this company. Pity one can not choose your own courier service, the have monopoly.”

Helpful Report

Posted 3 months ago

“I ordered a hamilton beach brewstation 12 cup coffee maker on sale from BJswholesale.com. It could ONLY be ordered online. It was on sale and I also had points that I put towards the purchase. It arrived damaged. The reservior tank lid hinge is broken off and coffee pot appeared to be used. I reached out to BJs online chat. I had to email them pictures of damage and customer service agent agreed damaged. I later received an email that I could only receive a partial refund, I lose my $18 point value that I used. I purely wanted an undamaged coffee pot or would be happy with an undamaged replacement part (reservior tank). They would not replace the item, nor refund the total dollar amount, nor supply a replacement part. I brought this issue to my local warehouse and they told me the company policy is partial refund with no option to replace the damaged product. I can order it online again which is now available at a higher price. Who in their right mind would lose $18 and reorder paying a now higher price knowing their customer service re: damaged items? Both the store clerk and the online customer service rep feel that this corporate policy is ridiculous. Is this the new way to unload damaged, returned used items? Put an item on sale and ship out all the damage/used good (sold as a new item) to a customer who has no option to receive an undamaged item? Is this why they are not available in the warehouse? I had originally contacted Hamilton Beach and they said I need to go to the place of purchase.”

Helpful Report

Posted 3 months ago

“I received a delivery yesterday and my e-bike was in it. The entire box was broken. The entire box was open. The parcel was given to me in a very dirty condition.”

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Posted 3 months ago

“The driver stated he handed the order to me and that was incorrect. The driver never notified me that he was outside. He placed the order on the steps and left. I saw the text from BJs that the driver handed the order to me, so I went and checked and realized the order was on the steps, and the driver was nowhere to be seen.”

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Posted 4 months ago

“Failed to deliver on 2 occasions cancelled delivery after id waited nearly 3hours for it”

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Posted 4 months ago

“Everything went wrong. 1st delivery waited from 15:00pm until 23:00pm and they didn’t show up. Too much traffic. Finally received a replacement date, the van actually turned up but my parcel wasn’t in the van. Complete sham.”

Helpful Report

Posted 4 months ago

“I left a review 4 days ago (13/12) saying that if I could give 0 stars I would. After further updates and contact with this company I wish i could give —1million stars. The worst delivery and Customer service experiences I have ever had in my life. My previous review said that my delivery did not arrive. I saw several updates on the tracking info at 2:50pm (before my 3-6pm slot) saying that the delivery was completed, then updated to say attempted. I spent most of the afternoon contacting customer service regarding this, mostly just getting ignored or told I will be called back. My tracking then updated to say items were set to be returned. I called back customer services who sent me to voicemail saying to call back Monday (this was before their closing time). I spent the weekend leaving reviews and comments on all outlets in order to get this resolved. I received a very poor response and only via LinkedIn. (????) Monday comes and I get an email confirmed for Tuesday, then this gets rearranged for Wednesday. Im frustrated at this point as I need to travel to visit my family for Christmas (not being difficult it’s just Christmas comes early for NHS workers!!) so I now have to push this back to wait for the delivery- which I let go. On Tuesday I get an email that delivery has been rearranged for Thursday. This was now getting unfair to mess with my whole life. I already took Fri, mon and tues off work to resolve this, delayed my trip and have been sleeping on the floor. I called customer service and they just keep lying and giving excuses. I spoke to a man who managed to ‘find a spot’ on the route for Wednesday 18/12. He confirmed he located the items in the warehouse, they were ‘ready to go’ and said he would personally watch over this to make sure it gets done. Later in the evening I get an email that the items are packed and ready and will be delivered between 7-10am today 18/12. At 8:30 the driver calls me. He confirms what floor I am on (2nd) he asks if I have a lift and says he will be here in… As I said ‘no lift’ he stops and said ‘wait.. no lift?’ I said correct, he said he will be here in 45 mins. 1 hour later I get a call from him that he is here but only has 1 box, the other half of the order is elsewhere?… it was very confusing to understand what was happening as at first he made it seem like there was another van with the other item. Then I thought he said he had 2 vans. It was finally confirmed he is in 1 van with only 1 part of the delivery. This was meant to be a 2 man delivery so I was trying to understand if he had someone with him or meeting him here who had the other half of the delivery. He just kept asking if I want the item or not. I told him to bring the item and I would call customer services to locate the rest of it. I have just spent hours on the phone to customer service. I have spoken to several people as I had to keep asking to be passed on due to how unhelpful everyone was. At some point the man I was talking to put another voice on to pretend to be someone else. I asked to speak to somebody else around 5-6 times but i believe I only spoke to 3 actual real people. Some of the ‘people’ I spoke to were rude, condescending and incredibly patronising. At some point I was told that they do not have a a manager. I pleaded for over 30 mins for my concern to be escalated which is when I spoke to ‘manager’ AJ who was very rude, patronising, constantly interrupting me, just kept saying the same things over and wouldn’t answer questions. He gave me a variety of excuses including; 1) item 1 was loaded and they thought it was the full delivery so didn’t load the rest. I questioned why 2/2 was delivered and not 1/2 if this was the case. Excuse changed 2) next excuse was that only one of the items were scanned in the warehouse. I said if it was confirmed they were scanned in, located and ready yesterday what happened in less than 12 hours? Excuse changed. 3) next excuse was that they are in separate warehouses!! Nope! confirmed yesterday they are together. New excuse. 4) they are now apparently in the same warehouse but separated! Still does not answer how this happened. They have now given the final excuse of ‘the item cannot be located, we cannot give a new delivery date until we have located the item’ low and behold they have now LOST half of my bed. They have told me they cannot confirm any new dates until they do a STOCK CHECK of all of the warehouses. Gobsmacked. They are doing nothing to resolve it, said they would call me back if they find it? (Will not be sitting by the phone expecting this call with their track record) they have not resolved my concern, have not attempted to escalate it, I don’t even think they care enough to locate it. Disgusting. No words. Will be contacting trading standards, my bank, dusk, CAB and making a police report for theft and/or fraud. Awful company. Not surprised if it’s a scam. Please avoid.”

Helpful Report

Posted 4 months ago

“If I could do 0 stars I would. Terrible customer service. Item was meant to be delivered today between 3-6pm. It was not. Tracking info updated at 2:50 to say delivery attempted, then delivery confirmed. It was not. I took a whole day of unpaid leave to stay in for this, they did not bother to show up or even contact me. I also had someone remove my old bed to make space, I will now be sleeping on the floor. I contacted customer services via WhatsApp at 4pm who said my delivery is en route. They then stopped responding. At 5:30 I called customer services who didn’t know why this happened, said they would escalate and call back. 10 mins later tracking info updated to say item being returned to sender, called back at 5:50 to go to voicemail saying I now cannot contact customer until Monday. Appalling customer service, will be reporting to trading standards as I am concerned about a possible scam or theft.”

Helpful Report

Posted 4 months ago

“If only I can do 0 stars instead of one. Just a big mess . Scheduled delivery for last week Friday, then Friday midday sent text message that they can't deliver as they didn't receive the bed. Chased them up following Tuesday -they checking quality of the item and if will be done before 12 ,then they will deliver Wednesday. No communication. Called them Wednesday after 1pm, all slots gone for Thursday, then they will deliver Friday. Allocated slot between 1-4. After chasing them become to know that they are running late. What a waste of time and disrespect to customers. Each time you call them you will wait 20 -30 minutes. Fuming.”

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Posted 4 months ago

“Ordered my item the 23rd of November got told be delivered on the 28th cancelled by BJS then was told be delivered on the 4th got cancelled again then got told be delivered today cancelled it again saying it wasn’t put on the van.so my daughter hasn’t had a mattress since the 28th don’t no use tho company it the worse company in the UK 😡😡😡”

Helpful Report

Posted 4 months ago

“They have been awful at delivering when they say they will, then making up new dates and when you ask to reschedule they say no and confirm it for the date you cannot manage. What a heap of nonsense, zero help.”

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Posted 4 months ago

BJS Home Delivery is rated 1.6 based on 129 reviews