I ordered a hamilton beach brewstation 12 cup coffee maker on sale from BJswholesale.com. It could ONLY be ordered online. It was on sale and I also had points that I put towards the purchase. It arrived damaged. The reservior tank lid hinge is broken off and coffee pot appeared to be used. I reached out to BJs online chat. I had to email them pictures of damage and customer service agent agreed damaged. I later received an email that I could only receive a partial refund, I lose my $18 point value that I used. I purely wanted an undamaged coffee pot or would be happy with an undamaged replacement part (reservior tank). They would not replace the item, nor refund the total dollar amount, nor supply a replacement part. I brought this issue to my local warehouse and they told me the company policy is partial refund with no option to replace the damaged product. I can order it online again which is now available at a higher price. Who in their right mind would lose $18 and reorder paying a now higher price knowing their customer service re: damaged items? Both the store clerk and the online customer service rep feel that this corporate policy is ridiculous. Is this the new way to unload damaged, returned used items? Put an item on sale and ship out all the damage/used good (sold as a new item) to a customer who has no option to receive an undamaged item? Is this why they are not available in the warehouse? I had originally contacted Hamilton Beach and they said I need to go to the place of purchase.