Worst customer service I’ve ever encountered. The recall situation is their problem. Not mine. They should be making it right as soon as possible. Not filling new orders before people that already had purchased. When I called . Several times. Same story. Running late. I finally put my big girl pants on. Called again. NOW they are going to get a replacement out to me. Problem. I have/had 3 my daughter 1. The colors you could originally pick from for replacements was a joke. I paid extra for the designs that I had when I originally purchased them. Replacement was green. Black. And I think purple. Anyways. The agreed (after 4 months) that they would send replacements out. Oh. And when I did call they said it would be July before the next round of replacements went out. Not good enough BlendJet! Once they agreed to send replacements at my color choosing. Remember, I had my big girl pants on? They told me 3 days they would arrive. I even got an email stating so. Well. A week and a half later. Still none . Called again. They told me another week. Big girl pants pulled up again. Not good enough BlendJet. Now they agreed to send immediately. About 5 days later I get a package. With the WRONG BlendJet in it!! Called agin. Again they are going to send me another one. A week later I got the right one. So. I am a very unhappy customer. The customer service was awful. I could barely understand a word any of these reps were speaking. They never admitted their mistake. Tell me one thing. Do another. My time is valuable. I do not have time for horrible service and on hold with a company for up to an hour just to be told to wait longer. The product itself? I do like. However, I would not ever buy one again. Spend the extra money. Go on Amazon and get a good quality blender. There are a few to pick from.