My experience with belndjet has been nothing short of atrocious. I purchased my item well over 1 year. I received an email well over 4 months ago that my product was faulty, to destroy it and a new product would be sent out. Never ever heard anything again. I followed up more than 4 months after and was told they are having stock problems and offered the "blendjet 2" which I accepted. But then several weeks later after hearing nothing and following up they then tell me they can't send my item to a PO Box. I then tell them I have moved countries and due to large import taxes and having to wait over 4 months with no customer service, I want my money back as I already purchased another blender. They then tell me a refund has been processed without checking my card details. They have apparently refund the funds to a card I don't have anymore and don't even know which bank it's with as they will only tell me the last 4 digits of the card. Apparently they "can't" refund my money to my current bank card. What a load of rubbish. This company is the biggest scam. There customer service is disgustingly poor. Do not waste your money here. Go with another company for your blending needs. If this company was located in Australia they would be investigated by government and consumer affairs.