I had a blendjet 2 that worked fine but they recalled it and sent a replacement. It sucks. It isn’t nearly as powerful. Barely mixes a smoothie and the battery is dead after one use. I’ve emailed blend jet five times. Some guy named Eli responds with messages like “I’m sorry it was damaged in shipping. Please send me pictures of the damaged packaging. I respond that he has me confused with another customer. He responds asking for a picture which I send him. He responds a few days later asking for a picture while the one I sent shows in the email thread. So I send him another. Now he writes again asking for a video of the blender and ANOTHER PICTURE OF the BOTTOM. I told him to FORGET IT! I’ve had it with their incompetent customer support and their crappy blender.