Like many other customers who purchased a Blendjet, I too have been waiting in excess of one year, with many promises made the replacement part would be sent to me. Of course, those dates came and went. These units were expensive. When the company sent out the recall notices they had us cut up and destroy our working units, take a picture of our destroyed units prior to allowing us to get on the list for the replacement part. Now, we have nothing for our $50.00. Maybe my Blendjet was fine. Now, I have no replacement part and no Blendjet machine of any kind. Blendjet, after numerous promises broken has now seen fit to shut down their phone lines. Being a retired legal professional, I sent them a 10 day demand letter. Of course, no response. Would you want to spend in excess of $50.00 for a product where there is absolutely no recourse should an issue arise with? Don't do it. For all of us still waiting close to 2 years for the replacement part, contact the Better Business Bureau in your area to file a complaint against the company. You may also file a small claims suit as well. I am. Unfortunately, you may only prevail at obtaining a judgment, but that Judgment is good, in some states, for 10 years and can be renewed. Such Judgments will show up on the credit ratings of the company which hopefully cause them the same headaches they have caused all of us. Also, use social media to get the word out Blendjet does not respond to their customers (even discontinues their previous phone numbers) seeking customer service. There are other bureau who protect consumers' rights. Run a search. Good luck to you all.