This Company Recalls and Item blender get you to destroy it by cutting the rubber in the machine making the blender useless and then won't give you a replacement blender instead they want you to buy one at discounted price. There Item was faulty we bought it on good faith so they need to replace the faulty item. This is the third I have written to them see my message to them "On March 2024 you had a recall on my blender where you asked to cut the rubber in three places which I did leaving me with a non-working blender. And since then, I have heard nothing with regards to the replacement of this blender you have ghosted all contact with regards to this matter as I also sent you several emails without a courtesy of a reply. You were honest enough to do a recall on a known fault but you haven't kept your integrity by issues your customers with a replacement blender I am one of 4 people that all cut the rubber as per your instructions on your website, but none of us were given a replacement blender one was offered a discounted item. I will be placing this on your reviews not sure if that will do anything but if one person doesn't buy from you that will be a bonus. Also send my complaint to the consumer watch dog. Regards Angie