I received a notification that my BlendJets bases were defective and filed the required information to receive replacement parts in Jan 2024. These requirements included destroying the rubber seal that sits between the base and the cup. I have received several delay notifications, but no estimated shipping date. I have emailed requesting a status update several times, most recently on 1/23/25 and the response I received said that although the new bases are being sold to new customers, there is a separate process for replacement of the old ones and I have to continue waiting an unknown period of time to receive a replacement. The customer service response is unacceptable and I can’t understand why they would find it acceptable to sell new bases to new customers and expect precious customers with faulty bases (that they can no longer use due to the rubber ring destruction requirement when requesting a replacement) to wait for an unknown amount of time after already waiting over a year. I purchased 2 BlendJets and requested a status update on shipping and was told that I could not have either, my only option is to keep waiting (while they continue selling the product I’m waiting for). I don’t understand how this is even legal. Order #4067153 & #4067169