I am extremely disappointed with BlendJet's handling of their safety recall for the BlendJet 2 portable blender. I purchased this product in May 2022, and in January 2024, I received an email about a safety recall, advising me to cut the rubber seal and stop using the blender. I was assured that a replacement would be sent out after completing the necessary form, which I did promptly. Since then, I have been waiting for over a year for the promised replacement. Initially, BlendJet provided an update in April 2024, stating that replacements might arrive by June, but this deadline came and went with no update. In August, I reached out to their customer service and received a generic response stating they were working on it but could not provide a timeframe. I contacted them again in December 2024, only to be told there were supply issues and still no timeline. Now, in January 2025, after escalating the matter once again, I received a dismissive response that offered no resolution or accountability. BlendJet has continued selling their products throughout this time but claims they cannot fulfill replacement commitments for loyal customers who trusted their brand. This is unacceptable. I have since been forced to purchase a new portable blender from another brand, as BlendJet has left me with no usable product for over a year. Their lack of communication, transparency, and prioritization of customers affected by the recall is deeply disappointing. I would caution anyone considering purchasing from BlendJet to think twice, as their after-sales support and commitment to resolving issues are severely lacking.