Blend Jet sent an email about a recall in December of 2023. Ever since this date, I followed instructions of destroying the mechanism (the company said they would only send me a replacement if I destroyed the original product), sending them (visual) proof, ordering a replacement Blend Jet, and have been emailing them since January 2024 about my replacement that Blend Jet refuses to send me. Blend Jet has blamed supply chain, refuses to give me a cash refund (from the original purchase), refuses to offset their supply from Black Friday, and will not attempt to make any solution in this endeavor whatsoever. I read in online forums that many other people have gotten their replacements while others are still waiting like myself that are waiting 1+year and counting. I feel like I have been baited and switched for being understanding to the customer service representatives; however, this wait is absurd. I have lost all faith in this "business", and I question the integrity of the practices of this "business".