order was never delivered, been pushing them for a week and they were never able to deliver, no reason given, no apologies refund not received after 1 month from order date and countless conversations with them worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back when i talked to them about the refund they always says it is in process and it will be done in 48 hours ... IT HAS BEEN 3 WEEKS NOW !! NOT AN ACTUAL FLORIST ... JUST AN ONLINE SHOP ...then subcontract with the cheepest they can find nearby the location you order worst experience ever will never order from bloomex ever again will make sure to post as many bad reviews as possible to let know everybody how much they sucks !! in the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days ... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company ... not some sort of online business making money on the back of a 3rd party florist