Bloomex Reviews

Name: Bloomex
Rating: 1.29

1.3 Rating 497 Reviews

7 %

of reviewers recommend Bloomex

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1.3

Based on 497 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS FLORIST! I ordered a large standing funeral arrangement, but without any notice, Bloomex substituted it with something completely different and inappropriate. Instead of the substantial arrangement I selected, they delivered a small vase arrangement that even included blue flowers—hardly suitable for a funeral setting. The size, quality, and overall presentation fell grossly below expectations, especially given the emotional importance of the occasion. This was not a minor substitution—it was a significant downgrade. When I contacted customer service, the only resolution offered was store credit. Given this experience, I have no confidence in using their services again. Additionally, as a U.S. customer, a credit with a Canadian florist is not practical. Extremely disappointing experience. DO NOT USE!!”

Helpful Report

Posted 1 day ago

“Send Blooms Canada is Bloomex. I had the same awful experience with them as I have had with Bloomex and now I know why. Deceitful, terrible customer service, terrible products and no integrity. I attempted to rectify the issue I was having by Live Chat, Email and by phone. I finally received an email from Send Blooms Canada that was signed at the end by Bloomex. I will no longer order flowers from them or anyone else for that matter. I will be sure to let people know that they are one and the same company.”

Helpful Report

Posted 4 days ago

“I ordered a bouquet for my Aunt after surgery. I wasn't stuck on a delivery date. They had to change the date but added a little box of cookies. She loves the cookies and even though the flowers don't really resemble the photo they look pretty nice.”

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Posted 4 days ago

“I tried to order flowers for out of town, website wouldn't let me complete the order nor cancel it. I called the 1-888 number, the woman (who I could tell was working from home, there were kids yelling in the background) said the postal code was wrong. I Googled it, it was correct. I asked her to cancel the order. She confirmed I would not be charged. Surprise, I was charged $57.73 for $39.99 flowers, $14.99 delivery and $2.75 GST. I have now been advised that they won't give me my money back but that I now have a store credit of $57.73 for PRODUCT .. so I have to now spend $57.73 on flowers PLUS add delivery and GST on top of that. Really wish I had read reviews beforehand. Terrible company, terrible policies, terrible all around.”

Helpful Report

Posted 1 week ago

“Never, never use BLOOMEX services. My niece ordered a plant and speciality balloons from the US for the 75th birthday. Instead of sending the plant, they sent a cheap flower bouquet with NO balloons. When phoned to ask about the WRONG order delivered, they said, 'oh, we didn't have the plant. So we sent flowers'. They didn't even bother to call the sender for order change. The total amount paid for this order was USD 70 which needless to say, gone down the drain. Majority of their reviews on Google and BBB are 1* but in fact, they are 0*.”

Helpful Report

Posted 1 week ago

“First time I ordered a bouquet, the delivery was never made. After calling and asking why, the receptionist said a glitch caused the warehouse to not receive the order. When the next delivery date came, they dropped off the flowers at a VASTLY different time than instructed so they weren't received correctly. Instructions were for after 5pm, delivery was made before 11am. Lastly the flowers I ordered were not even CLOSE to resembling what the picture portrayed. Worst delivery I ever seen by far.”

Bloomex 1 star review on 25th March 2026

Helpful Report

Posted 1 week ago

“The owners of this company have no integrity. Their advertising is false and misleading. I ordered flowers for my sister's 70th birthday. The flowers delivered looked nothing like the ones I had ordered and they were in a bad condition. I rang the company three times and was told that I needed to forward photographic evidence of my order, as well as photos of the flowers received. I was told the 'email investigation team' had to look at it! They could give no explanation as to why the wrong flowers had been sent - the order number on my original order did not match the order on the box in which the flowers arrived and they had no answer for that either. On the third call, I asked for a refund and was told I would not get a full refund. They said someone would be in touch and that never happened! I rang again after a couple of days, the merchant apologised and said that someone would be in touch. Noone had ever contacted me. The owners of this company make a living out of lying to people and stealing from them- I hope that anyone who is about to purchase from these people reads all these truly worrying reviews. It is reprehensible that they are allowed to continue operating.”

Helpful Report

Posted 1 week ago

“Placed order for 03/14 moms 80th birthday, they switched it to 03/13 day early no problem. Flowers didn’t arrive on that day. New date changed to 03/17. Still didnt arrive on the 17th. Delivered day later on the 03/18. Also flowers arrived dry and starting to wilt. Sorry too bad, our policy is no refunds just some store credit was their response. Paid full price and full shipping and all I got was the run around. Sincerely, Bloomex”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“I made an order 2 days ago for a small bouquet with Bloomex (by phone) to be delivered to a relative in a location across the country. The Bloomex.ca customer service rep was friendly, polite, well spoken, a good listener and very thorough. Subsequently I had second thoughts about the size of the bouquet, so I called back to cancel - and then re-ordered a larger size. The rep was very understanding and patient. Sure enough, the bouquet was delivered the next day, as promised. I was told that I would receive a full refund within a few days for the order that I had previously canceled. I'll find out tomorrow or the next day whether or not my refund has been debited to my credit card. If it is, all I can say is that doing business with Bloomex - even with the impulsive change I made - was a pleasant experience.”

Helpful Report

Posted 2 weeks ago

“I ordered flowers on the 3/03 to be delivered to a funeral on the 05/03, received an email on the 06/03 saying they couldn’t do the delivery, when I asked for a refund they offered to do the delivery on the following Tuesday, just a week later. Had no intention of refunding and used false advertising saying no delivery fee, but added a service fee”

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Posted 2 weeks ago

“Flowers were okay - smaller than picture and I got the deluxe . To make matters worse I’m a Canadian living in the states and used my Canadian credit card - they charged me in US dollars the Canadian quoted price . When I got my statement they refunded some of the money but not the amount the credit card charged me extra with bank fees. It was a bouquet for 107 and I paid 152 Canadian with the visa conversion of 1.42 . If they were going to charge in AUD dollars they should have charged me the converted price - I will never order from them again.”

Helpful Report

Posted 2 weeks ago

“Buyer beware . I feel scammed a big time. Ordered a big bunch of flowers and paid more to make it an oversize bunch for my daughter's birthday. Instead they delivered few old cheap flowers that was different from their pictures and explanation of flowers. they were old and in a terrible shape. I tried to call them with no success. Terrible company , but good in marketing and online scam.”

Helpful Report

Posted 3 weeks ago

“I paid for early daytime delivery. The day my order was supposed to be delivered for a very special birthday to a family member. I got an email telling me that her location was further away than anticipated and the order would not get there until between 2 and 7 PM terrible customer service when I called I was promised a credit and rebate of the early delivery plus charge which did not happen. Do yourself a favour use another flower service. This one is borderline scam.!!!!!”

Helpful Report

Posted 3 weeks ago

“fruit basket was delivered in a box where the basket had fallen over. The fruit had fallen out showing a stain on the box where fruit was squashed After writing to them may times no response or apology”

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Posted 3 weeks ago

“Absolutely the worse, do not deal with these people. And typical is their customer services farmed out to Indian Call centers. Miss the anniversary date, never followed up with the miss delivery. Will never deal with them again.”

Helpful Report

Posted 3 weeks ago

“I wish i could give them no star at all!! I ordered flowers to be delivered on March 9th which they never did. i have been calling and emailing and they never reply . The customer service is extremely horrible. They do not even apologize for the delay. Mind you they charge $14.99 for shipping /delivery . Very poor service. Till now I’m still waiting on it to be delivered. Smh”

Helpful Report

Posted 3 weeks ago

“Terrible company to deal with. Do not purchase flowers from them. Late delivery, sent to the wrong address, would not issue a refund and very poor communication/non-existent. When I called customer service, the woman was not pleasant to deal with and the conversation was not dealt with appropriately. When the flowers arrived, the amount of flowers was ridiculous for $60, there's about 10 in total, hardly making a bouquet, pathetic. I am very displeased and strongly encourage dealing with a different business. 0/5 stars.”

Helpful Report

Posted 3 weeks ago

“I paid for a SUPERSIZE bouquet of tulips. The delivery was for the smallest option and one flower was broken. I sent a picture of the small bouquet and mentioned the broken flower with my request to replace the bouquet with what I ordered. After a week, Bloomex customer Service responds asking for more photos (the bouquet was probably dying by then!) and a picture of the broken flower which was discarded a week before! Then it proceeded to instruct how to care for the bouquet. So much was irrelevant and avoidance. Clearly, there was NO INTENTION of fixing the problem. I've concluded that this is simply how BLOOMEX operates...deception and fraud. Avoid this business!!”

Helpful Report

Posted 3 weeks ago

“I was called by a florist asking about the delivery address. He was rude, short, and aggressive. The flowers were also not the best-looking or freshest. I wrote customer service via email and chat, and did not get any response back. Not worth any discount, very poor customer service takes all the joy from your occasion. One noteworthy thing is that I heard that the actual delivery driver was courteous.”

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Posted 1 month ago

Bloomex is rated 1.3 based on 497 reviews