Bloomex Reviews

Name: Bloomex
Rating: 1.36

1.4 Rating 289 Reviews

9 %

of reviewers recommend Bloomex

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1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 15th January 2025

Candice

Bloomex 1 star review on 10th January 2025

Anonymous

Bloomex 1 star review on 26th December 2024

PEB

Bloomex 1 star review on 10th December 2024

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first order with Bloomex. Quality of the roses..........horrible. Tired to call them 3 times to get ETA for delivery.............each time my call was cut off. Tried to use CHAT...........nobody there. Reached out to complain about the quality of the roses.......they don't care. They don't care it was my first order with Bloomex. They don't care that 3 phone calls all were cut off. THEY JUST DON"T CARE. Don't waste your money with Bloomex”

Helpful Report

Posted 3 hours ago

“I ORDERED FOR A PARTICULAR SYMPATHY BOUQUET, I RECEIVED AN EMAIL AFTER MY ORDER THAT ( STATUS OF YOUR ORDER NO 4705390 WAS CHANGED). I CALLED THEM UP IMMEDIATELY I RECEIVED THEIR EMAIL TO REFUND BACK.MY MONEY IF WHAT I ORDERED CANNOT BE DELIVERED. THEY OUTGHT TO HAVE CALLED OR EMAIL AND ASK I WANT MY ORDER TO.BE CHANGED TO SOMETHING ELSE. ALL I WANT IS MY MONEY BACK... I WISHED I READ THEIR REVIEWS BEFORE I PLACED THE ORDER!!!”

Helpful Report

Posted 1 day ago

“If I could give them zero stars, I would. I ordered them on a Friday to be delivered the next day. I was called the next day to be told they couldn’t be delivered until Tuesday. When they were delivered on Tuesday, I wasn’t called and the flowers were just dumped on my step. It’s winter in Alberta so they sustained cold damage and are pretty much garbage. I also paid for the supersized option but they are so tiny and underwhelming that I find it hard to believe that’s what I received. I have called customer service yesterday, they told me to send in a picture. I did. With my number. I wasn’t called. I called again today and was told I can not have a refund and I can’t talk to a manager as there’s no direct line. I asked for a manager to call me and I’m still waiting. The flowers looked like a cheap bouquet from a grocery store, the only difference is these have cold damage.”

Helpful Report

Posted 3 days ago

“Absolutely unprofessional business. My friend had the worst experience with Bloomex - she wanted to send flowers for her mother's b'day and not just that they didn't deliver but lied stating there wasn't anyone living in the address. Will never recommend them.”

Helpful Report

Posted 3 days ago

“Ordered a fruit basket for Friday delivery to Fredericton (no Sat/Sun delivery) for elderly mom. Didn't make "courier connection" so wasn't delivered & I wasn't informed. I called Bloomex on Monday & they said they will send a new order on Tuesday - two days after her birthday! I told them no - cancel the order, I want a refund. Mom calls next day & they've delivered the ordered!!! Call Bloomex back & not only did they lie to me but when I demanded a manager in Canada the agent hung up on me. I've never had a problem before but this takes the cake in horrendous customer service, deceitful business practices and lack or resolution.”

Helpful Report

Posted 4 days ago

“DON'T BUY FLOWERS from Bloomex, most of the flowers are wilted/dead and the ferm also had aphids and the arrangement doesn't look at all like the pictures, I had to buy $200 worth of flowers to fix the arrangement sent by Bloomex for my mother's funeral.”

Helpful Report

Posted 5 days ago

“If I could give a negative I would. Order arrived a day late with dead flowers and no vase. I’m being told that they were delivered on time that the case had been included and the flowers were fine. I had photos to confirm my statements. The fight is on”

Helpful Report

Posted 1 week ago

“THREE weeks late and the flowers were dead (see below). Have never experienced such a horrible company and I had to go through my credit card company to get a refund as Bloomex would not do it. STAY AWAY!!”

Helpful Report

Posted 1 week ago

“What we ordered and what was sent was COMPLETELY different. Bloomex said it was the same, so we sent pictures and then they said they would re-send the order. They never did. Our daughter sent us flowers and was not pleased as she had paid for deluxe and that was not what we received. Bloomex said it was. Our daughter also sent flowers to a friend and the friend never did receive them. Do NOT use Bloomex they are TOTALLY UNRELIABLE on every level.”

Helpful Report

Posted 1 week ago

“Ordered a bouquet of white roses and lavendar buds. Received a bouquet of purple roses, eucalyptus and another kind of white dahlias. When I told them that they had mixed up the bouquet ; they said that it was the correct one and that it respected their subsitution policy. Basically meaning that they can send whatever the heck they feel like, not matter what you buy. Will never use their service in the future.”

Helpful Report

Posted 1 week ago

“We were completely disappointed with our gift basket. My inlaws from Australia sent us something during the Canada Post strike. It arrived with the cheapest wine possible and no name crackers and cookies that were stale and tasteless. I tried to contact the company through their website and the only way was a physical address, no email address. I would NOT recommend using this service: poor quality and basic and cheap-looking products.”

Helpful Report

Posted 1 week ago

“I ordered a Christmas arrangement and was ASSURED it would be delivered by Christmas. It was not and now saying it will be December 31 st before it's delivered! Not acceptable! When I tried to cancel they said it was too late..... seriously? You deliver my order 12 days after placing it and say I can't cancel? Horrible service, will NEVER use this coming again!!”

Helpful Report

Posted 3 weeks ago

“IF I could rate this florist ZERO stars I would. I ordered a SUPERSIZE Christmas dreams centerpiece for a dear friend for her Christmas table. It was to be mostly green branches with a center candle - NO carnations. It was to be delivered on 24 Dec 24. The delivery went out days early and had already been in transit. The item was NOTHING as I had ordered - was not much bigger than the palm of a hand with mostly dead sprigs, one decimated pine cone and red carnations. NO customer service - NO Tracking as promised until I phoned and NO refund - except a partial credit ordered for future order for a business that I will NEVER EVER support again - SHAME ON YOU!!”

Helpful Report

Posted 3 weeks ago

“Same experience as everyone else, these people are a complete scam. Ordered a Poinsettia and was substituted a basked of candy junk, without even asking if that was OK. Garbage company.”

Helpful Report

Posted 3 weeks ago

“Flowers that were ordered died the next day. Contacted Bloomex the next day and was told to email them pictures which I did. Tried calling back when no response and talked to someone (a guy) who hung up on me. Tried again the next day and ended up talking to the same guy (recognized his voice) and was hung up by him again. Phoned back and talked to a woman who again told me to send another email. Ended up that they sent the recipient a $20.00 dollar store credit after having spent $155.00 dollars on the order. (Had also ordered some chocolates to go with the flowers). Not even a little bit acceptable. Checked customer complaints which I should have done in the first place and found out that the BBB has had over400 complaints and refuses to accredit them. Having ordered several times from Bloomex am totally disappointed! They can keep their $20.00 store credit especially after sending it to the recipient and not me. Will NEVER order from them again. Worst customer service experience I’ve ever had!!!!!! What a joke.”

Helpful Report

Posted 4 weeks ago

“Pure misrepresentation. What the stock picture show is not what you receive. A marked difference and poorly appearance. Save your money or search elsewhere.”

Helpful Report

Posted 1 month ago

“DO NOT ORDER FROM THIS HORRIBLE COMPANY! Delivers 6 days late, and a much cheaper, low grade version of what is displayed online. Embarrassing! Customer service does nothing to help. No communication with customer about delivery issues for certain cities.”

Bloomex 1 star review on 9th December 2024

Helpful Report

Posted 1 month ago

“Ordered flowers for a friends family Sympathy Bouquet , Flowers got delivered 4 days later, and Damaged, roses were already turning brown, ties that were suppose to keep everything together was snapped and also snapped the stem of lily's. They offered me a bonus of their gourmet chocolates , to make things better , instead they sent chocolate covered coffee beans? Really ?? Im done with this company. Id rather go and call a local flower shop , Im about 2 hours from where this delivery had to be.. Bloomex Sorry you wont have my business anymore , and your replay to my numerous emails haven't been returned,,, I dont call that customer service.. do you? CIAO !”

Helpful Report

Posted 1 month ago

“I ordered flowers for my daughter and after they did not arrive 2 days after the ordered date I asked that they be cancelled. Bloomex support REFUSED to cancel and give me a refund saying that I could get a $20 credit because the flowers had been prepared, ordered and delivered - even though they were not delivered!! For the next 5 days I was backwards and forwards with them and they still refused and processed the order anyway. The flowers arrived 7 days late - completely dead. I posted a review and the person responding asked that I send an email to an online review email address - which I did and NOONE responded to it. I also sent photos of the dead flowers and I had the same response about the credit and they offered a basket of goodies which I did not want. All I wanted was a refund. DONT GO ANYWHERE NEAR THIS COMPANY. I have NEVER been treated so badly.”

Helpful Report

Posted 1 month ago

“I ordered a poinsettia plant for my sister and Bloomex substituted a sad looking gift basket without consulting me. I’m sure my glucose intolerant sister is really going to enjoy that. Bloomex told me they don’t send poinsettia plants in cold weather. So why did they take my order and my money? Now they say they will offer me a store credit. I don’t plan on ever dealing with these rip off artists again. Do yourself a favour and shop at local florists.”

Helpful Report

Posted 1 month ago

Bloomex is rated 1.4 based on 289 reviews