UPDATE: The worst customer experience keeps getting worse. We were informed by someone at the the original place of delivery, who waited around on her own time, to inform the driver where they could be delivered instead. We were told they would be there by 5PM and we had a dinner reservation for that time (as I stated, this IS OUR 25th Wedding Anniversary). Driver did not even show for another 40 minutes past that time so our dinner reservations were scrapped! On top of it all, THEY DELIVERED THE WRONG BOUQUET OF FLOWERS!!!!! Their response to me was that it is their right to put in a different flowers in the arrangement and that policy is actually stated in my original Order Accepted email. NOWHERE DOES IT STATE THAT IN THE EMAIL AND I EVEN ATTACHED THAT EMAIL IN MY COMPLAINT to ask exactly where that policy is written. I followed all the links in the email and went through it all and NOWHERE IS THERE A POLICY THAT STATES THAT!!!! Their only option for me is store credit...do you really think I want to deal with your business again after a total catastrophe of product and service????? No thanks. My ONLY expected option is a FULL REFUND! I have no problem returning the WRONG bouquet but that wasn't even offered. If I could give 0 stars I would. Service is completely unacceptable. Put in order for a 25th Anniversary bouquet for my wife a full week in advance to surprise her at her place of employment and even paid for the premium morning delivery service. They email half way through that delivery window and say they cannot fulfill the delivery time frame and basically state it could be delivered anytime up to 5PM. She is NOT AT HER PLACE OF EMPLOYMENT AT THAT TIME and sure enough no delivery was received by her by the time she left. So no surprise bouquet for her and contacting customer service basically stating that I cannot get a refund because the flowers have already been arranged and they would attempt to deliver the following day which DEFEATS the purpose of the bouquet and delivery altogether. So out the cost of the bouquet, out the cost of delivery and no product to show for it. How does a business even get away with something like that???????