When they mess up, you still have to pay! Ordered “super sized” Mother’s Day bouquet. Paid extra for Mother’s Day delivery. Term of contract was specific delivery date. Breached contract by failing to deliver on Mother’s Day. Total let down. No communication from Bloomex. I had to follow up next day and find out why my order wasn’t delivered. Refused to refund. Mother ended up with small bouquet that looked nothing at all like the huge bunch I ordered.. Very different in colour/flowers. Nothing supersized about it either. Deflated balloon. After battling with “customer service”, refused full refund despite their clear breach on delivery date never mind terrible looking flowers and pathetic deflated balloon. They breached their own online delivery policy - no Act of God resulted in the non-existence delivery- but they kept my money anyways. This company just don’t care. Anything to keep your money and to profit from their mistakes Who wants a store credit from these people? Glad I paid on credit card so fortunately the Visa chargeback dispute rules make them liable for their breach of delivery date term and Bloomex will now have to pay a penalty to Visa and the charge removed from my bill. Gave them every chance to do the right thing and just got excuses. Ignored the law. Ignored their own delivery policy. Now they will have a pay a chargeback fee. Bad enough they ruined a Mother’s Day surprise but even worse they treat their customers like this when they make mistakes. Sharp practice. Shame on Bloomex!