Bloomex = disappointment. The flowers didn’t arrive, and they refused to refund. Nice. I ordered flowers for Mother’s Day. I thought I’d be smart and have them sent two days before Mother’s Day, just to make sure my mom received them and wasn’t waiting until 5pm on Mother’s Day. They did not arrive. On Saturday night I used the online chat with Bloomex, and was told they were sent via courier (Purolator), but no more information was available. I asked to speak with a manager, and was refused. As it was a chat, I saved the exact response, “Me: Can I speak with your manager? account_boxSam: Our managers reply during 24h. Our managers reply a.s.a.p, but they're quite busy right now due to Mother's Day occasion. Unfortunately, as I'm an operator of live chat, I have no responsibilities to attach or investigate your order and make a decision. Sorry for such inconveniences.” I then terminated the chat, and called the phone line. I spoke with an operator, and received the same line, that their managers only respond via email within 24 hours. Customers are never allowed to speak directly with a manger. Also, they didn’t know if/when the flowers would be delivered and refused to give me a refund. I received an email on Mother’s Day, Sunday, from Bloomex telling me that the shipment had been delayed, and offered for it to either be resent at a later date or store credit. They again refused a refund. I followed up daily with Bloomex daily for a week via email. Each time I asked for a refund, and refused their offer of store credit or a resend (as Mother’s Day was over). I also told them that the flowers never did arrive. They were good at responding by email in about 24 hours each time, but they always refused to refund, and they never read old responses on the order. Finally I performed a credit card charge-back. My suggestions for other customers are: #1: Do not order from Bloomex! They have TERRIBLE customer service with no escalation process. They send flowers (mine were fresh cut with no vase) by courier and they will be without water for at least 24 hours, maybe many days. Couriers also may decide not to deliver, unlike normal flower delivery vans. #2: If you have already ordered from Bloomex, and are in a similar situation to me, just do a credit card chargeback. It will likely be successful, and apart from you getting your money back from Bloomex, Bloomex will be charged a merchant fee in the range of $20-$50. With enough of these, they will either be forced to fix their customer service policies and shipping issues, or will go out of business.