Ordered flowers for my mom, from my dad in long term care, for their anniversary. I picked the purply pink bouquet described as " full and hearty handcrafted and hand-tied "Bunch" of fresh cut, lavender seasonal flowers heavily accented with delicate fillers. Featuring a combination of fresh cut flowers carefully contrasted with exotic fillers to produce a trendy mix of textures and colours . A hand-tied stream of rustic raffia completes the arrangement. The result... a breath-taking contemporary bouquet. " What I got was a mishmash of white, green, orange and red with a sprinkle of pink carnations. Basically a cheaply made $20 grocery store bouquet at best. Their $39.99 regular price 79.99 bouquet that I supersized for an additional $15. The red gerbera was already wilting, the orange random flowers were in terrible shape and there were several broken flowers. The discount code I used from their website was accepted in the order but then I was charged full price at the end of the transaction. I also added a balloon to the order that never arrived. I called and left a message with their customer service line. I have still not been called back. I did receive an email in which they offered to refund me for the balloon and offered me a credit for my next order. They claim they have a policy on substitution. This is non existent on the website! If they think I'm ever doing business with them again they're out of their mind! Companies like this should be shut down and face serious fines and a lawsuit for their fradulent practices! Never order from them! Call a local flower shop who actually cares about their customers. Bloomex does not. Their positive reviews are lies! I still want my refund Bloomex! Every holiday season I'll be here to make sure everyone knows what you're really about!