DISGUSTING Customer Service!! I ordered flowers through a Bloomex agent on the phone and they confirmed all the details.The day of my grandmother’s funeral, I received a TEXT saying Bloomex would not be delivering the flowers for the funeral. No phone call, no explanation. I tried calling for 2 days with Bloomex’s phones going to voicemail.I asked several times for a manager to call me. No-one called me back.I received several copy & paste responses, even after I emailed them to STOP sending me copy & paste responses.Apparently, Bloomex will send my grandmother’s funeral flowers for another time in the future. My grandmother only had one funeral and we missed it and there were no flowers from us!!!! This is the most disgusting & insensitive response,I have ever heard.We will NEVER use Bloomex again and I will SHARE with everyone I know ( and don’t know) about this absolutely APPALLING customer service! *** they have apparently given me a refund and I should be happy with that. Also, no response from their CEO.