They charge me an outrageously high shipping fee but don't guarantee delivery on time nor quality. My order to My Mother In law (who lives in a difference province than we do) was delivered 3 days after the date I selected and paid for. The flowers were also put into a box upside down - the labels were on the top of the box but the flowers were bloom down, no water and crushed. My MIL left me a message yesterday about the conditions and I only had time to contact them today. (Approx 36hrs after delivery). Their response was - we used Purolator so shipping is out if our control. And we only have a 24hr guarantee on flowers…. Seriously! DO NOT USE THEM - GO ELSEWHERE!