I wish that my parents would have looked at reviews prior to them ordering for me. This company is a disaster. My parents are in their 80's and had so many issues with the customer service that I had to step in. They spent over $100 on a basket of carnations. The delivery was supposed to include chocolates but they never showed. This company is shameful in how they handle their customer service for the elderly. It should not take 4 phone calls, 5 emails and a live chat to get the issue resolved. Bloomex has apparently refunded the chocolates but the flowers were sad and over priced and the delivery fee was outrageous considering we only got 1/2 the order. Do not use this company. Best to google a local florist and call them or email them. Thanks Bloomex for making my Christmas present a Christmas pain.