Do not use - terrible experience and customer service is horrible. Still waiting for a refund for flowers that were never delivered. Despite having my order confirmed, charged to my credit card AND having phoned the contact center the morning of to CONFIRM that this would be delivered that day, the flowers were not sent and I was not able to do ANYTHING for my friends milestone birthday. They made me look like an uncaring friend as I didn’t find out these would NOT be delivered until I called back a SECOND time at 430pm EST to find out why they hadn’t arrived yet….too late to do anything else or send a new gift They ruined this special day. They made me unable to send ANYTHING to my friend and I have lost all confidence and will never order again given the extreme unreliability of this service AND their answer was that they didn't know what happened and sorry for my experience. Unbelievable.