Without doubt one of the worst companies I have ever tried to deal with. Delivery ordered for before Christmas never arrived and seemed to be sent to a depot, but I was not told where they were until a week later, by which time they would have been dead anyway. I was told the recipient was out when I know that she wasn’t. I too was refused a refund and originally offered just a fraction of what I had spent. I sent some replacement flowers today which have arrived but apparently are cold and crushed by the wrapping. To add insult to injury, it looks like I have been charged in USD, when of course I had assumed the prices shown were Can dollars. The original box of flowers was thrown onto the recipients driveway two days ago. All completely dead of course. Do not under any circumstances order with Bloomex. Poor product, terrible customer service and total refusal to compensate for their failures