DO NOT USE THIS COMPANY. IT IS A SCAM. THEY ACTUALLY SAY CUSTOMER SERVICE IS THEIR #1 PRIORITY BUT IT COULD NOT BE FURTHER FROM THE TRUTH. SCAM On Dec 16/22 we ordered a Xmas bouquet for my Mother-In-Law. When it was delivered, the flowers were dead (frozen) and she promptly threw them out (likely embarrassed). She is an 87 yo women living in a Senior's Assisted Living facility in another province. She has neither a cell, nor an email account. We contacted the company via their online customer service 'chat' text line and were told that a credit is only issued when proof of damage etc. is submitted via a cell phone pic. We advised that she doesn't have one and were put on 'hold' (one moment please) by 3 different agents who dropped the chat and erased the chat history. We called and were advised that was their policy. Asked for a supervisor manager and told that they don't have supervisors or managers. Finally got credit (no refunds) for partial payment. When we called again, we were told that the $15 delivery fee could not be reimbursed because the delivery was made - DEAD??? Fought that and got the full credit however was told when I tried to order that the credit could not be placed against ANOTHER delivery fee. So we ended up ordering a basket and 'supersizing' it to get the full credit and then paying another delivery fee and taxes. Forwarded it to my sister-in-law so she could assess the contents and take pics - 12 items, no supersize and definitely not worth the credited amount. PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. IT IS A SCAM.