PLEASE NOTE Bloomex buys ratings by offering a $20 credit for positive reviews. On Friday, Feb 24, I ordered a 'guaranteed' birthday delivery for Saturday, Feb 25 and three days later, received absolute rubbish. Bloomex is closed on Sunday so I called on the next business day, Monday, Feb 27. Because the flowers still hadn't arrived and the birthday had already passed, I asked them to cancel the order and issue a refund. That's when I was told the order was in transit. I did not receive an email indicating that the order was in transit. The status changed suddenly when I asked for a refund. Before the order was accepted, someone from Bloomex contacted me by phone to confirm the delivery address, which would have been the perfect time to let me know that the delivery would not be delivered on time (despite the "guaranteed birthday delivery" promised on their website). I would have immediately cancelled the order. Instead, the information was withheld. The flowers were delivered three days late, on Feb 28. What was ordered (Blue Horizons "supersize" — the website show eight roses, star gazer lilies, irises, premium fillers) was a far cry from what was received (four roses, a shabby batch of badly-dyed carnations and cheap filler). There is nothing on the website suggesting that "fair and appropriate substitions" in their most extravagant pricing option would result in fewer flowers and trashy ones at that. Neither does the website mention that specials will not be honoured outside of their "local" delivery zones (again, no indication of said zones). Though far less of an issue, but just as misleading, they charged $10 for "authentic Scottish shortbread" that turned out to be two very thin cookies. It took five attempts before I received any response from Bloomex and they refused to refund my money, instead offering credit that I would presumably use for more bad service and rubbish flowers at some future date.